EDS Master S.R.L.

This Privacy and Cookie Policy explains how EDS Master S.R.L. (“we”, “us”, or “our”) collects, uses, and protects personal data when you visit our website (eds-master.com) or interact with us by email or other channels. It also explains your rights under applicable data protection laws.

For any questions, please contact us at:
Email: contact@eds-master.com
Address: 6A Tudor Arghezi, Bl. 43, Ap. 108, Brașov, 500167, Romania
Web: https://eds-master.com/

What Personal Data We Collect

We collect two types of data:

Information You Provide Voluntarily:
When you fill in our contact or quotation form, or communicate with us via email or phone, you may provide your name, company name, email address, phone number, and message content.
Information Collected Automatically:
When you visit our site, we collect technical data such as your IP address, browser type, device type, operating system, pages visited, and visit time. This is collected through server logs and analytics tools.
Cookies and Analytics Data:
We use Google Analytics, Leadfeeder, and Statcounter to gather anonymized usage data, as well as a tracking pixel in our email signatures to monitor email interactions.

How We Use Your Personal Data

We use your personal data to:

Provide information or services you request.
Communicate with you regarding your inquiries.
Analyze website traffic and improve website performance.
Identify potential business opportunities based on company visits.
Maintain website security.
Monitor email communication effectiveness using tracking pixels in our business email signatures.

We do not sell or share your personal data for marketing purposes.

Analytics and Tracking Tools We Use

Google Analytics

Used for website traffic analysis. IP anonymization is enabled. Cookies are used to differentiate users and sessions.

Leadfeeder

Identifies company-level visits based on IP addresses. Does not identify individuals. (https://www.leadfeeder.com/)

Statcounter

Used to track website visits, visitor paths, browser, device, and location information. Statcounter may set cookies and log visitor IP addresses. (https://statcounter.com/)

Email Tracking Pixels

Our business email signatures may include a tracking pixel that detects when an email has been opened. This helps us understand if and when our business communication has been received and viewed. No further personal profiling is carried out, and this tracking is strictly limited to business communication management.

Legal Bases for Processing

We process data based on:

Contractual Necessity: Responding to your requests or inquiries.
Legitimate Interests: Analyzing website performance, ensuring security, and managing business communications.
Consent: For non-essential cookies and analytics tools.

We may share your data with:

Service providers: web hosting, analytics (Google, Leadfeeder, Statcounter), IT support.
Legal authorities if required by law.

All processing partners follow applicable data protection laws.

International Data Transfers

Some data may be processed outside the EU, including by Google, Statcounter, and Leadfeeder. We apply safeguards such as Standard Contractual Clauses to protect your data.

Data Retention

Contact and inquiry data: Retained as long as necessary for communication and follow-up.
Analytics data: Retained up to 24 months.
Server logs: Retained for a limited period.
Legal records: Retained as required by law.
Email tracking data: Retained in connection with ongoing business communication only.

Your Rights

You have the right to:

Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Restrict processing.
Request data portability.
Object to processing.
Withdraw consent at any time.
Lodge a complaint with a data protection authority.

To exercise these rights, contact: contact@eds-master.com

Data Security

We use:

HTTPS encryption.
Access controls and confidentiality agreements.
Secure hosting and regular monitoring.

Use of Cookies

What Are Cookies?

Cookies are small text files stored on your device that help websites function and collect usage information.

Types of Cookies We Use

Essential Cookies: For core website functionality.
Analytics Cookies: Google Analytics, Leadfeeder, Statcounter.
Tracking Cookies: For identifying company visits via Leadfeeder and monitoring email interactions.

Cookies Set on Our Site

CookieConsent: Remembers your cookie preferences.
PHPSESSID: Manages session information.
_ga, _gid, _gat: Google Analytics.
_lfa, _lfa_test: Leadfeeder.
Statcounter Cookies: For visit tracking.

No advertising cookies are used.

When visiting our site:

Accept all cookies.
Reject non-essential cookies.
Customize preferences.

You can also manage cookies via browser settings.

Do Not Track Signals

Our website respects browser Do Not Track preferences where applicable.

Updates to This Policy

We may update this policy periodically. The latest version will always show the date of the last update.

Last updated: July 2025

Privacy and Cookie Policy